In an organization work activities revolve around equipment, people and procedures to meet timelines and financial budgets. Work is not simply accomplishment and meeting deadlines. It is about being efficient in terms of cost and time and customer satisfaction. As artificial intelligence and robotics are rapidly advancing, employees that remain in the organization are increasingly expected to work independently, establishing priorities, identify constraints and solve work problems. This capacity to manage work differentiates managers and supervisors from other staff and employees.
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| Subject | Description |
|---|---|
| Objective | Work arising from customer engagement and management decisions has to be delivered efficiently and quickly. The delivery must meet instructions or specification, within the budget and the time set for completion. Success in this ensures no errors, on time and at no extra costs. |
| On Completion | On completion of this course the individual would have the foundation for managing routine and non-routine work, prepare for higher work performance and able to set standards for work achievement. |
| Methodology | This programme uses self-reflection and personal discovery, all assisted by the instructor to direct focus towards achieving work performance and success. Individuals can undertake self-learning on request. |
| Audience | Team leaders and supervisors will find this relevant and important to enhance their understanding and skills in managing work and performance, and resources control. |
| Duration | 2 days or equivalent of 16 hours |
| Code |
FA029 |
COURSE CONTENT
| MAIN COURSE CONTENT | SUMMARY DESCRIPTION |
|---|---|
| WORK MISSION & OBJECTIVES |
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| WORK PLANNING & RESOURCE |
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| WORK PERFORMANCE AND DELIVERY |
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| WORK FAILURE |
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