Intensive data, information, instructions and reports are generated everyday across the organization for management, colleagues, staff, suppliers and customers. Managing these require efficient communication skills. Understanding the information, and conveying them appropriately to the right people is crucial. Poor understanding and the inability to articulate ideas and strategies can lead to errors at work, mistakes in customer management and other countless inefficiencies. For the executive progressing to next level responsibilities, ineffective communication skills will be a serious drawback.
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| Subject | Description |
|---|---|
| Objective | Executives deal with people – from customers to colleagues to suppliers and the management. We also deal with a lot of information, ideas, and instructions. These have to be understood well and be conveyed correctly to the right people too. Poor and untimely communication at executive levels lead to delays, wrong understanding and ultimately, poor decisions and low ROI. Executive communication is not about grammar or spelling, nor is it about proper English. It is more than that. |
| On Completion | The learner and participant of this programme will acquire a foundation for improving business communication skills that enhance understanding of information, as well as better delivery of information to others, in a timely, and effective way. Errors at work would hopefully reduce too. |
| Methodology | This programme uses self-reflection and personal discovery, all assisted by the instructor to discover effective communication at work. Individuals can undertake self-learning on request. |
| Audience | Virtually everyone in business or in executive positions need to review their current skills in writing and speaking, presentations and listening. Generally, communication skills are taken for granted as the individual is well educated already and at work. So that is never a problem? |
| Duration | 2 days or equivalent of 16 hours |
| Code |
FA028 |
COURSE CONTENT
| MAIN COURSE CONTENT | SUMMARY DESCRIPTION |
|---|---|
| EXECUTIVE COMMUNICATION |
|
| THINKING AND COMMUNICATING |
|
| LISTENING VS ARTICULATING SKILLS |
|
| WRITING SKILLS |
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| PRESENTATION SKILLS |
|