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FA004 – Debt Collection and Credit Control (EDM)

Finance for Business ManagersAugust 21, 2020finetadmin

As business gets competitive, suppliers of goods and services are often forced to compete on more relaxed credit terms. This raises the risk of bad debts and a potential cash flow crisis. Management, therefore, needs to be on guard for bad customers, constantly improve debtor quality and maintain regular cash flow from credit customers. Trade receivables collection is the key to good business cash flow. Effective receivable management reduces the risk of bad debts and minimizes cash flow interruption and costs of doing business.

Subject Description
Objective The course is designed to develop the skills and knowledge of business managers in managing credit portfolios and ascertaining acceptable credit risk, by introducing basic analytical techniques and tools and essential credit risk analysis methodology. Participants will also acquired knowledge in effective debt management in perfecting credit risk management.
Upon Completion You will be able to:

  • Understand credit risk and risk management and the tools for managing credit risk
  • Understand the collection process and its prerequisites for a successful business
  • Select the appropriate collection strategies to improve cash flow and minimize bad debt losses
  • Develop and formulate a credit and collection policy framework for their organizations
Methodology Instructor led discussions, followed by scenario analyses, Video presentations and self reflection exercises.
Who Should Attend This workshop is for executives involved or responsible in formulating, enforcing and implementing credit policies, and debt collection.

  • Collection Officers
  • Sales & Marketing Executives
  • Credit Officers & Analyst
Duration 2 days
Code EDM

Course Outline

Subject Description
Effectiveness In Collection
  • Why Collection Efforts Fail
  • Common Approach vs Creative Collection
  • Strategy for Effective Collection
  • Implementing Effective Debt Collection
  • Credit culture and practice
Understanding Debtor’s Behavior
  • How does debtor behave when you call
  • How to tackle difficult situations
  • Why does debtor refuse to pay/ delay payments
Communicating with your Debtor
  • Collection Call
  • How to make an effective Collection Call
  • Process of Collection Call
  • The Cycle of Collection Call
    Role Play: How to handle difficult Collection Calls
Negotiating with Debtor
  • The Objective
  • The Process
  • Good Negotiations Strategy
  • Common Debtor Tactics
    Group Exercise: Solutions on how to resolve different scenarios

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About FiNET

Financial skills are fundamental to business success. Financial skills are part of business competency today. These skills range from the basic ability to read and understand financial reports to budgeting and investment feasibility assessment to the ability to manage corporate cash flows and implementing cost control.

Quick Links

  • Finance for Business Managers
  • Financial Skills for Banking & Finance
  • Management Development Courses
  • Professional and Work Certification Programmes For School Leavers
  • Business Improvement Programmes
  • Personal Self Empowerment

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+ (603) - 2116 5926
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